What Can You Say on Twitter About Your Clients?

The Censor Fail-Whale
I think the title says it all…and the answer is nothing. This is an issue that goes way beyond freelancing, as millions are finding themselves in the dog house for saying the wrong thing about their boss, their family, or their friends on Twitter (or Facebook). Here’s the thing. Twitter is incredibly easy to follow, and if you’re lucky, your clients will gladly sign up for your feed as soon as they realize you have one.
So, what then would be the goal of putting your personal thoughts, or worse yet complaints, on Twitter where those very clients can see them? In this day and age of hyper-connectivity, it becomes your job to censor what you say and where you say it. Once upon a time, you could vent openly about how hard your day was to anyone, even online. People didn’t have access to your inner thoughts, usually stored in email or a personal site where very few people had access.
Unfortunately, people seem to lose that sense of privacy when they sign up for Facebook or Twitter. They feel like they’re simply sharing with a few friends – getting their ideas out there or shooting the breeze like they would at a bar after work. The problem with that is your mom, your clients, and your colleagues can all see what you’re writing.
It’s why I offer social media cleanup services, to help individuals coming out of college or trying to get a new job to clean out all the 20-something shenanigans that litter their accounts. Describing drunken debauchery or saying borderline offensive things on your page can cost you a job or your friends if you’re not careful. So, what do you think happens when you get online and start rambling on about how your latest client “really gets under your skin”?
There really isn’t much else to say. If you’re striving to be a freelancer and build a brand for yourself online, it’s time you start cutting out the cursing, the open commentary, and pretty much anything about your current clients. You can still personalize your feeds and Pages – clients love to see it – but at the same time, make sure you keep it as professional as possible. This is your livelihood we’re talking about.
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